MAT 510 – Homework Assignment 6
Homework Assignment 6
Due in Week 7 and worth 30 points
The data in the table below is from a study conducted by an insurance company to determine the effect of changing the process by which insurance claims are approved. The goal was to improve policyholder satisfaction by speeding up the process and eliminating some non-value-added approval steps in the process. The response measured was the average time required to approve and mail all claims initiated in a week. The new procedure was tested for 12 weeks, and the results were compared to the process performance for the 12 weeks prior to instituting the change.
Table: Insurance Claim Approval Times (days)
|Old Process||New Process|
Use the date in table above and answer the following questions in the space provided below: