CMGT 556 Week 5 Individual Assignment Managing Customer-Driven Process Improvement

 

Assignment Preparation

Activities include completing the Skillsoft courses, independent student reading, and research.

Complete the following Skillsoft courses:

Customer-Driven Process Improvement: Basic Framework
Customer-Driven Process Improvement: Identifying Customer Needs
Customer-Driven Process Improvement: From Customer Needs to Process Requirements
Customer-Driven Process Improvement: Mapping and Measuring Processes
Customer-Driven Process Improvement: Analyzing Process Problems
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions
Customer-Driven Process Improvement: Implementing and Maintaining Improvements

Assignment

Write a 2- to 3-page paper or develop a Microsoft® PowerPoint® presentation to use that information to present how the various aspects of customer-driven business involves and affects SCM, CRM, and ERP systems.