MGMT570 Full Course all weeks dq,assignment,course project and final exam




devry mgmt570 week 1 discussion dq 1& dq 2


dq 1


Conflict Examples in the Workplace (graded)


Let’s share with each other some examples of conflict situations that you have witnessed in the workplace. Please use positions and titles rather than names of specific individuals. What kind of conflicts are these examples, and how did the conflicts develop? What were the results?



dq 2


Confrontation Versus Cooperation (graded)


After reading the case on Page 13 (Confrontation vs. Cooperation), respond to the following question:
Should Joe take a positional bargaining approach and hold fast on the store’s policy? Explain your rationale.



devry mgmt570 week 2 discussion dq 1& dq 2


dq 1


Power, Rights, and Interests (graded)


In our discussion for this week, we are going to discuss the power, rights, and interests case that appears in Chapter 3 (p. 44).

Let’s start our discussion by looking at the first question, ‘What are the natural tendencies that Joe and Tina exhibited in handling their conflict?” Please also remember to respond to your classmates’ posts to stimulate further discussion.


dq 2


Choosing Your Approach to Resolving Conflict (graded)


To prepare for this discussion, read the case in Chapter 4 (pp. 62–63) and respond to the question.

Why can reasonable people draw different conclusions regarding the best approach to responding to various conflicts? Please support your response with your own experience and evidence from our readings.


devry mgmt570 week 3 discussion dq 1& dq 2


dq 1


Listening at Different Levels (graded)


This week’s discussion is based on our continued saga with Joe, who is challenged to provide the appropriate response to the various scenarios (Chapter 6, p. 106). Based on this case, what messages are the individuals giving through their words and actions?


dq 2


The Right Response (graded)


In Chapter 7, page 118, we see that Joe has a heated argument with Tina and must engage in the appropriate communication responses. What is the appropriate response (or responses) on the communication continua that Joe should engage?


devry mgmt570 week 4 discussion dq 1& dq 2


dq 1


Assessing Conflict Capability (graded)


Read the Role Profile Case on More Power Inc. on pages 347–354 of the text. Rate each role’s conflict capability and respond to questions. Using the conflict capability questionnaire (Exhibit 8-1 on page 124), first assess how Joe might rate himself and one of the other employees, which could be his boss, peer, or one of his direct reports. The profile for each employee is found on pages 347–354.


dq 2


Supportive Confrontation (graded)


Joe must confront Kim Khan and address concerns involving their relationship. Based on the More Power Inc. Role Profile Case, read and analyze the situation and address what the problems are and who owns them based on the window on behavior.


devry mgmt570 week 5 discussion dq 1& dq 2


dq 1


Encouraging Collaboration (graded)


Joe must assign a project requiring Fred and Sally to collaborate. He anticipates resistance and must encourage each to collaborate with the other. Read the case on page 175 of the text, and respond to the following question.

How successful was Joe in applying the building blocks of collaboration?


dq 2


Overcoming Barriers (graded)


Our discussion this week includes both individual and team work. First, we start with Joe Newcomer and Kim Khan, who must negotiate on behalf of More Power Inc. a new business relationship with Do or Dye Tools, represented by Vic Vendor and Sue Ply. Read this case on page 225 of the text, and respond to the following question.

What difficulties did the parties face when confronted with barriers to integrative negotiation?

In addition to the opening discussion topic, at midweek Wednesday, we turn our attention to the collaborative case analysis (Negotiations for Life, page 202). Each team is expected to post in this discussion by Wednesday to allow time for class discussion.


devry mgmt570 week 6 discussion dq 1& dq 2


dq 1


Mediating a Dispute (graded)


Joe must mediate a dispute between Sally and Fred to encourage them to work together on a project. Read the case on page 250 and respond to the following question.

How successful was Joe in facilitating a process for mediating the dispute without imposing his own outcome on the parties?


dq 2


Confronting an Employee (graded)


Joe must address concerns raised by Tamiko regarding the way she has been treated by Fred Staid and men on the delivery team. Read the case on page 300 and respond to the following question.

What specific steps should Joe take to investigate Tamiko’s concern? Include in your response the facts, data, and other information that must be collected, questions to ask, and strategies to take to ensure a thorough, fair process.


devry mgmt570 week 7 discussion dq 1& dq 2


dq 1


Dealing With an Opportunistic Employee (graded)


Overview:Joe must manage an opportunistic employee, Anton.

Based on what you have learned in this chapter, what advice would you give Joe regarding how to respond? Specifically, what steps would you take to

  • arrange a meeting with Anton;
  • counsel Anton and address inappropriate behaviors;
  • implement discipline, including termination if warranted; and
  • prepare for potentially aggressive or violent behavior?


dq 2


You Decide


After reviewing the You Decide video, how would you address Elmond face-saving concerns?



MGMT 570 570 week 2 assignment


LSI Conflict Styles Inventory

Complete the LSI conflict styles inventory from the following link. At the end of the online survey, the website calculates your score and provides a circumplex you can print to complete the assignment.

How to Use the Inventory

Conflict Exercise

Follow the instructions given on the LSI Website.

File your LSI conflict styles inventory and paper in the Dropbox for this week. Don’t forget a copy of your circumplex.

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

See the Syllabus section ‘Due Dates for Assignments & Exams’ for due date information.



MGMT 570 LSI Conflict Paper



As you review the LSI conflict self-development guide, we are reminded of how pervasive conflict is in our everyday lives. No one is immune from conflict. Yet, how conflict affects each of us is determined by both the situation and how we cope; conflict can be both a help and a hindrance: it can lead us to more creative and productive relationships, or it can destroy our relationships. Whether conflict impacts us positively or negatively depends in large measure on how constructively we deal with it.

To this end, the LSI conflict exercise is a tool designed to help you learn to deal more constructively with the conflict situations in your life. More specifically, the instrument and self-development guide will help you identify and understand how your thinking patterns and coping behavior influence your ability to deal with conflict situations. In addition, you’ll discover how your thoughts and behaviors help or block constructive conflict solutions and learn how to approach conflict situations more effectively. The paper should not exceed six pages in length, excluding the LSI circumplex that should be attached to the paper. (110 points total)


Your assignment is to complete the Life Styles Conflict Inventory by addressing the following points.

  1. 1. Describe your personal conflict styles. Focus on your dominant and weakest styles (include a copy of your circumplex). (40 points)
  2. 2. Assess the impact of your styles on your effectiveness. Which of your styles are working for you in accomplishing your goals, and which styles are working against you? Provide specific examples. (30 points)
  3. 3. Identify a conflict style for change, and briefly define an action plan to implement the change. Consider the steps defined in the self-improvement planner on pp. 16–18 in the self-development guide to help you in this process. (30 points)
  4. 4. Conclude by providing a brief reflective statement regarding this exercise. (10 points)



MGMT 570 week 5 assignment


Collaborative Case Analysis

Students will work in teams to prepare a collaborative case analysis on the Negotiations for Life case (text page 202). Each team will be assigned either Scenario 1 or Scenario 2 by the professor. Teams will discuss their assessments in their team Discussion areas and prepare an analysis and recommendation in a collaborative report in the form of a paper. See MGMT570: Guidelines for Case Analysis located in Doc Sharing.

The length of paper should be three to four pages, not including the cover page and references. APA style is required for in-text citation and references.

Due date: In order to have a meaningful discussion, one leader from each team will post the report in the Overcoming Barriers discussion by Wednesday of Week 5. In addition, you are required to submit in the Dropbox for grading.

Submit your assignment to the Dropbox, locate

d at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.





Some students initially find case analysis of conflict problems to be difficult and uncomfortable. This is due to the relative lack of structure of most dispute-oriented problems. No correctly answered list of prequestions or mechanical process will lead to the right resolution. In fact, there usually is no single, definitively right solution to most managerial problems. When analyzing a case, remember that there are often many possible solutions. The goal is not to find the solution,but to examine the case and practice analyzing and solving real-world conflict issues using the concepts and theories you learn about in this course.

Our goal is to focus on the problem, the parties involved, and to examine the case and to practice analyzing and solving real-world conflict resolution situations.

Please use the following format to guide your thinking and to frame your written case analysis (if required). This works if you are formally presenting a case analysis or merely using the analysis for your own discussion purposes.

Conflict Assessment: Part of your analysis is to define the conflict and identify the issues, emotions, and relationships involved. (Often there are multiple, interacting conflict resolution issues). Look to any case guide questions (if provided) for some conceptual direction, but do not seek merely to address these questions. (30 points)

¨ Define the major conflict issue.

¨ Identify the conflict resolution components.

¨ Remember: Often, the issues, emotions, and relationships are directly described in the case, whereas the source of the conflict is not.

¨ If necessary, indicate how organizational factors affect the conflict resolution process.

Situation Analysis: Another part of the analysis is to explain the mechanisms that are causing the conflict. (35 points)

Ø Incorporate specific and relevant conflict resolution concepts.

Ø Avoid providing general or commonsensical responses that do not incorporate course concepts, as well as just simply summarizing case facts or examples.

Ø Don’t make assumptions that cannot be supported by the facts in the case.

Ø Be wary of imposing personal opinions on the case that cannot be supported by case facts or relevant conflict resolution concepts; try not to place blame.

Ø Avoid providing viewpoints that are sketchy or overlook important course concepts, case facts, and events.

Recommendation: All recommendations must be developed that are appropriate measures that will ensure that the conflict is resolved in order to develop a structured plan of action. Who is to do whatand when?(35 points)

¨ Your solutions should follow logically from your analysis.

¨ Focus on the problems not the parties.

¨ What are the expected outcomes (both positive and negative) of the solution?

¨ What aspects of the conflict remain unresolved by your solutions?

¨ Make sure recommended actions incorporate conflict resolution concepts and theories. Although these recommendations are speculative, you still need to be sure to incorporate relevant conflict resolution concepts and provide specific, concrete examples to help demonstrate or support your points.

Evidence of Data Usage: Finally, there must be evidence of strong use of data to support your arguments and substantiate your recommendations. (10 points)

Some other helpful hints for Case Study preparation

  1. 1. The case analysis needs to be clear, crisp, and concise. Facts from the case are stated only to make a point, not to retell the story. Do not rehash the minutia, or details, in the case. The case analysis needs to be organized; spelling, grammar, and word usage must be correct.
  2. 2. Make sure your paper (if required) has a logical flow. Make clear links between the identified conflict resolution, the analysis of the conflict resolution, and the solutions proposed.
  3. 3. Provide analysis, not description. Demonstrate your ability to use and apply theories and concepts from the course material; integrate course material where it is useful. Mine the text for nuggets of conflict theories that help explain the issues. For example, it’s not enough to say that conflict applies here; you must show how it applies. You can’t simply say negotiation is the best conflict solution that applies; you have to show how Mrs. X used an assertive style when a collaborative style would have been appropriate because…….
  4. 4. Be thorough. It is better to give a thorough, explicit analysis focused on one or two primary conflict resolutions than it is to barely touch upon six conflict resolution strategies.
  5. 5. Sometimes students come up with amazing recommendations (for better and worse) that have no relationship to their analysis. I want to see that it’s the analysis that frames decisions made about the case. A poor analysis that results in good decisions means that somewhere or other, you have intuitively understood the case, but you need to backtrack and figure out what you understood. A great analysis that results in decisions that come from left field signals that you are not applying what you learned in your assessment or analysis of the situation.


Some helpful hints for participating in Case Study discussions, whether in the online threads, or elsewhere


  1. 1. Keep in mind that there is usually more than one effective approach to resolving the conflict. A case is a conflict resolution-solving situation, and conflict management effectiveness often depends on seeing different possible solutions.
  2. 2. Offer your ideas, substantiating them with facts from the case and course material. Don’t fall into the trap of being told, “That’s an interesting idea, but you have no data or case facts to support your conclusions.
  3. 3. Be assertive, yet professional and respectful in questioning or disagreeing with a classmate. Case discussions are an important opportunity to refine interpersonal skills. “I see some drawbacks to your proposal,” or “I’m wondering if you considered the effects of X on Y” creates a much different climate than “You’re wrong” or “That’s not a good idea.” Adopt an open-minded stance. Entertain new ideas from others, and consider how your recommendations might change in light of these new insights.
  4. 4. Write down new ideas that occur to you and make note of any theories or course concepts brought to bear that you did not apply in your initial analysis.
  5. 5. Evaluate the discussion and your participation in it. What could you do to improve in the next Case Study discussion?
  6. 6. Enjoy yourself! Case studies can be an exciting way to learn, and working in a structured way, one finds each new Case Study easier than the last.



devry MGMT570 final exam


Question 1. 1. (TCO A) Briefly describe the characteristics of the positional and interest-based approaches to addressing conflict. (Points : 25)


Question 2. 2. (TCO B) Relying on Maslow’s and Herzberg’s theories, describe the basic human needs that must be met in the workplace to minimize the potential for conflict (Points : 25)


Question 3. 3. (TCO C) What elements would you recommend when creating and designing workplace conflict resolution that will educate employees to discern between destructive and constructive conflict? Be sure to include a definition of destructive and constructive conflict in your answer.

(Points : 25)


Question 4. 4. (TCO D) Describe integrative negotiation, and provide examples of this approach to negotiating. (Points : 25)


Question 5. 5. (TCO E) When mediating a conflict between two parties that are both in the low range of the Conflict Capability Questionnaire, what considerations should the supervisor keep in mind with respect to expectations about possible outcomes, the parties’ behaviors, and how to manage the mediation (list at least three)?

(Points : 25)



Page 2

Question 1. 1. (TCO F) Describe the process parties can undertake to explore options during negotiations.

(Points : 25)


Question 2. 2. (TCO G) Describe the basic process that a manager goes through when conducting a consultative decision-making process in which he or she allows significant input and participation from the group members. (Points : 25)


Question 3. 3. (TCO H) State and describe at least three traits, behaviors, or characteristics that illustrate that an individual is being considerate of others when seeking to resolve a conflict. (Points : 25)


Question 4. 4. (TCO F) Describe the differences between a conversation and a sell-job and explain how each affects conflict. (Points : 25)


Question 5. 5. (TCO G) When delivering an assertive confrontation message to an employee, you must be careful not to become defensive or reactive if the employee becomes angry or argumentative. Describe measures you can take to remain calm and focused when delivering such a message. (Points : 25)




MGMT 570 course project latest






The purpose of this preparation guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below is some helpful information that will prove valuable with respect to facilitating your completion of a Course Project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course.





Members of the class are required to prepare a session project, not to exceed 12 pages in length (excluding appendices), on the broad theme of workplace conflict resolution. Within this broad theme, the project is intended to be an opportunity to explore in some depth a topic related to the course that is of specific significance to you.

In developing the project, select a specificconflict situation of interest to you. Think of yourself as a conflict resolution consultant and assume that a key manager has requested a thorough analysis and recommended course of action to resolve an actual conflict that will make a difference to the future performance of the organization.

The project should develop on the following time line.

1 Prepare a draft project proposal.
2 Refine the project proposal.
3 Submit written project proposal—describe conflict situation and organizational setting. [Note: get a jump start on your literature review NOW]
4–6 Continue to work on class project.
7 The completed project is submitted to the instructor. Optional: post your executive summary in Doc Sharing for the class.

As should be evident, this Course Project is not designed as a make-work type of exercise. Rather, it is aimed at affording students the opportunity to bring major course concepts to life via their application to “real-world” conflict resolution situations.

To maximize the prospects for success with this project, it behooves each student to carefully deliberate on the overall project and component tasks as defined in the section below.Your paper mustinclude, but is not limited to, the following sections.


Title Page 5 Title of your conflict resolution paper

Your name, class, instructor, e-mail address, and date

Background 30 Provide an overview detailing the background necessary to fully understanding the context of the conflict scenario you wish to study. Present background and facts that will enable the reader to clearly understand the conflict situation and what is to follow.
Literature Review 50 Connect the conflict situation you are studying to scholarly work in managing conflict in the workplace. Review at least six scholarly or professional studies or articles that seem relevant to your study. Be sure to cite all your sources in your paper. See specific guidelines below.
Analysis 50 Provide an identification and description of the causes of the conflict situation. Be sure the causes you identify relate directly to the conflict under study. A critical element of the strength of this section is to apply conflict resolution concepts and models from our text, from class discussions, and from your literature review. Discuss the concepts, ideas, or insights that are most valuable in helping you make sense of the causes of the conflict resolution. Support your analysis with reference to appropriate research and to illustrations.
Conflict Resolution Recommendation 40 Suggest consequences, if nothing is done differently or no actions are taken to address the causes of this conflict. Recommend a more desirable state of affairs (behaviors); compare this state to what happens if no changes are made. Describe exactly what should be done and how it should be done, including by whom, with whom, and in what sequence.
Reflection 25 Think about this assignment and write a well-thought-out reflective statement about how this assignment influenced your personal development in better understanding how to better manage conflict in the workplace.
References 20 You must use no less than six resources outside your textbooks. Cite all sources.

All references must be cited in two places: within the body of your paper and on a separate reference list. Choose references judiciously and cite them accurately.

Citing an author’s work within your text documents your research, identifies the source for readers, and enables readers to locate the source of information in the alphabetical reference list at the end of the paper.

To use the ideas or words of another person without crediting the source is plagiarism. Plagiarism in its purest form involves copying passages either verbatim or nearly verbatim, with no direct acknowledgment of the source. The most common (and unconscious) form of plagiarism is to paraphrase a direct quotation. Paraphrasing does not relieve you of the conflict resolution to provide proper identification of source data. The best way to avoid plagiarism is to make sure all quotes, ideas, or conclusions that are not your own are given proper acknowledgment in your text.

All of your papers should be written with proper grammar, spelling, and punctuation. All references and format should be in proper APA format.

Total 220 Note: Grammar, syntax errors, and failure to properly use citations or failure to cite resources will result in point deductions from the total points earned.



A Few Final Suggestions for the Session Paper


  • Use the section headings in this guide as subtitles for your project. It makes it easier for the reader to find all of the elements of your project.
  • Use this guide as a checklist. Make sure that each item is included and is located in the right place. This will ensure that you don’t leave things out and it will make reviewing your drafts and your final project much easier.
  • Review the Project Grading Rubric posted in document sharing.
  • Review the Literature Review Guidelines below.




A literature review is a written discussion of published or unpublished research, commentary, and information on a topic. The literature refers to books, journal articles, magazine and newspaper articles, company records and documents, and even personal interviews with knowledgeable industry conflict resolution experts.

  • Your task is to search the management and conflict resolution literature to (1) discover the most common underlying causes of the type of conflict symptoms you have uncovered; and (2) discover the various solutions to conflict resolution that may apply to your particular situation.
  • You should supply some commentary on what you find. Don’t just describe what’s written in six articles. You should talk about the concepts, ideas, or insights that have the most value for helping you make sense of your project. What theories can you use? What writers say something of value, and why? Which models are the most helpful, and why?
  • You should cite at least six sources in addition to the course text (six is B level work, A level work would cite more). You must use the author-date citation system described in the Writing the Research Paper handbook. While newspaper articles can be excellent sources of information, it’s important that not all of your citations be newspaper articles. You should access articles in management and conflictresolution journals as well.
  • A good place to start your review is in the course text and in the chapter notes at the end. Then you can access Keller’s online library and its search engines. You can enter key words, such as perception and conflict, and you will access recent articles on the subject. Scan the titles of the articles that come up and look for interesting ones to read in full. Also, be sure to check the references of interesting articles or books. They will lead you to others. If your initial searches don’t produce what you’re looking for, try using different key words. If you find yourself totally spinning your wheels, send me an e-mail and ask for help.