Mr. Mitchell’s agitation

 Mr. Mitchell’s agitation

 

Dr. Ratliffe reacts calmly and empathetically to Mr. Mitchell’s agitation at being kept waiting. This is an example of _______.

surface acting

attribution theory

a positivity offset

emotional contagion

deep acting

After her confrontation with Cassandra, Dr. Ratliffe tells herself that she will not let it ruin her day. This is an example of which strategy for emotion regulation?

Social sharing

Cognitive reappraisal

Distancing

Emotional suppression

Support