Refund Policy

Refund Policy

We are here to ensure that tutors provide correct answers. Once the answer is delivered, students have 14 days after answer delivery to review. Payment is not released to your tutor until the end of this 14-day period or after you directly approve the answer, whichever comes first.

If you are not satisfied with a provided answer, there are three scenarios by which to dispute an answer to a question:

  • Answer delivery passed the due time
  • Incomplete answer provided
  • Excessive poor quality (less than 80%) with provided proof

If you dispute an answer, your tutor will be responsible to provide a justification for the original answer and offer a settlement price for the completed work.

If you accept the tutor settlement price, the difference between your original price and settlement price will be credited to your Ecadimi wallet. If you reject the tutor settlement price, the dispute will be submitted to Ecadimi for resolution.

Ecadimi has full discretion to determine eligibility for refunds for answers that a student disputes. Our review team will look at your tutoring session closely to determine whether or not the tutor provided quality answers.