CUSTOMER SERVICE Assignment: What is the problem? The most crucial aspect of providing stellar customer service involves being able to define the problem so you can prioritize the solution(s). It only takes one or two interactions with a customer service department that cannot understand what the problem is and thus cannot resolve it for a customer to lose confidence in a company’s support system. Experiencing issues with a customer service department can cause a lack of trust for the customer and result in the customer taking their business elsewhere. Using the 5 W’s from the CSR Tool Belt see if you can resolve the following problem. Scenario: Using the 5 W’s in a Live Chat Company overview: AutoBill is a service which aggregates all of your bills in one central file and pays them all for you based on several different options: customers can pay by one monthly check sent…    read more